Frequently Asked Questions

Yes, Valentin Imperial Riviera Maya is an adults-only resort (+18 years), designed to offer a relaxing and luxurious experience in a peaceful setting.

The all-inclusive plan covers all meals, national and international drinks, minibar in the room, 24-hour room service, activities, entertainment, and access to all resort areas.

Yes, all our rooms feature an indoor jacuzzi, and some offer direct access to a shared pool. Some categories also have an outdoor jacuzzi on the terrace in addition to the indoor one.

Yes, you can request preferences at the time of your booking. They are subject to availability, but we will always do our best to accommodate them.

Check-in is from 3:00 PM, and check-out is at 12:00 PM. You can request late check-out for an additional fee, subject to availability.

Yes, we offer free Wi-Fi in all rooms and public areas of the hotel.

Yes, room service is available 24 hours a day at no additional cost.

Yes, our chefs are trained to accommodate dietary restrictions. We recommend notifying us at the time of booking or upon arrival at the hotel.

Yes, we have designated smoking areas. All rooms and restaurants are smoke-free.

Yes, we have adapted rooms and accessible paths throughout the resort for guests with reduced mobility.

Each category offers different benefits and locations. Some have access to a pool, larger terraces, or privileged views. Check our website for more details.

Yes, we offer special packages for birthdays, anniversaries, honeymoons, etc. You can request them before your arrival or at the reception.

Yes, the minibar is included and is replenished daily with snacks, soft drinks, beer, and water.

We have several pools: one for relaxation, a main pool with entertainment and music, and swim-up areas. Each of the three pools offers a different experience.

There are many options: visits to cenotes, archaeological sites like Tulum or Cobá, theme parks like Xcaret or Xel-Há, and catamaran rides or snorkeling.

From November to April is the dry season with pleasant temperatures. Summer is also ideal if you're looking for a warmer environment and attractive rates.

Yes, it is a private area, very quiet and safe. The hotel also has 24/7 security.

Approximately 25 to 30 minutes by private transportation.

Playa del Carmen is about 30 minutes away, and Tulum is approximately 1 hour and 15 minutes away.

Yes, although it depends on the weather conditions. It is a beach with moderate waves and soft sand.

The hotel performs regular cleaning. The presence of sargassum varies by season and natural conditions.

Light clothing, swimsuit, sandals, smart casual attire for à la carte restaurants, and sunscreen.

You can visit Chichen Itza, Tulum, Cobá, as well as nearby museums and Mayan communities.

Yes. Inside the hotel, there are live shows, bars, and entertainment. Playa del Carmen and Cancun also offer vibrant nearby nightlife.

Our spa offers massages, facials and body treatments, hydrotherapy, temazcal, and a beauty salon.

Yes, you can request it in advance. It is an exclusive experience with a gourmet menu and personalized service.

Yes, we have a specialized team for weddings and packages for civil ceremonies, symbolic ceremonies, and vow renewals.

Yes, we offer packages with romantic details, private dinners, spa discounts, and more. Check availability when booking.

Yes, we have a fully equipped gym and daily classes of yoga, pilates, aquagym, among others.

Yes, we offer meeting rooms and spaces for conferences, incentives, and corporate events with all-inclusive services.

Both options are welcome. The atmosphere is perfect for both romantic trips and travelers seeking relaxation, luxury, and entertainment.

The hotel uses type A and B (American) plugs with 110V. It is recommended to bring an adapter if you are coming from Europe or South America.

Yes, the hotel is equipped to accommodate special medical needs. Please inform us before your arrival so we can coordinate the necessary care.

Yes, we have an ATM with Mexican pesos in the lobby area.

The best time to visit the Riviera Maya is between November and April, when the weather is drier, with pleasant temperatures and less chance of rain. However, summer is also a perfect option for those seeking a unique experience at more affordable prices.

Yes, the Riviera Maya is a safe tourist destination. Hotel zones, such as Playa del Secreto, have surveillance and security measures for visitors.

The Riviera Maya is located on the coast of the Mexican Caribbean, in the state of Quintana Roo. It extends from Puerto Morelos to Tulum, including destinations like Playa del Carmen and Akumal.

You can visit archaeological sites like Tulum and Cobá, swim in cenotes, explore natural reserves, practice snorkeling or diving, and enjoy parks like Xcaret or Xel-Há.

The official currency is the Mexican peso, although in tourist areas, many establishments accept US dollars. It is recommended to pay in pesos to get better prices.

Near the hotel, you can visit cenotes such as Cenote Verde Lucero, Cenote Kin-Ha, and Cenote La Noria, all located just a few kilometers away on the Route of the Cenotes.

The price varies depending on the exact area, but on average, a private taxi costs between 1,000 and 1,500 Mexican pesos. It is recommended to book transportation in advance.

Stroll along Fifth Avenue, visit the beach, explore local shops, enjoy a restaurant or café, and take a ferry to Cozumel if you have time.

Cancun is a more urban city with a vibrant nightlife. The Riviera Maya is a quieter and more natural coastal strip, ideal for ecotourism and relaxation.

You can get there by car, taxi, or public transportation (collective). The journey takes approximately 1 hour from the hotel or from Playa del Carmen.

The most popular ruins are those of Tulum, Cobá, and Muyil. Chichen Itza is also accessible on a day trip from the Riviera Maya.

It depends on the style of travel, but on average, you can spend between 1,500 and 3,500 MXN per day per person on food, transportation, and activities outside the hotel.

Sargassum is a natural phenomenon that varies by season. Many hotels perform daily cleaning to keep the beaches in optimal condition.

You can visit museums, relax at the hotel spa, enjoy local cuisine, go shopping, or explore covered cenotes.

In Mexico, type A and B (flat) plugs are used with a 110V current. It is recommended to bring an adapter if traveling from Europe or South America.

It is not mandatory, but it can be useful if you want to explore freely. You can also get around by taxi, private transportation, or organized tours.

Some of the most notable are Xpu-Há Beach, Akumal, Playa Paraíso in Tulum, and the beach of the Valentin Imperial hotel itself, in Playa del Secreto.

Akumal is one of the best places to swim with sea turtles in their natural habitat, especially between May and October.

Yes, it is an ideal destination for romantic getaways, with adults-only hotels, beachfront dinners, spas, couple activities, and paradise beaches.

Xcaret, Xel-Há, Xplor, and Río Secreto are the most popular parks due to their combination of nature, culture, and adventure for all ages.